| Maintenance Services |
Monitoring Only |
Fully Managed |
| 24×7 Monitoring of Computers & Servers |
|
|
Automated Routine Maintenance
|
|
|
| Software Patch Management |
|
|
| Virus Protection Monitoring |
|
|
| Backup Monitoring |
|
|
| Hardware and Software Asset Reporting |
|
|
| Daily, Weekly, & Monthly Reporting |
|
|
Unlimited Phone, Remote, and On-Site Support
|
- |
|
| Emergency After Hours Support for Critical Servers |
- |
|
License Management
|
- |
|
| Server Administration |
- |
|
| Security Management |
- |
|
| Firewall, Remote Access, & VPN Administration |
- |
|
| Technology Purchasing Discounts |
- |
|
| Discounted Hourly Rates |
| |
| Semiannual Technology Meetings and Budgeting |
- |
|
| Help Desk Guaranteed Response Time |
1 Hour |
1 Hour |
| Guaranteed On-site Request Response Time |
24 Hours |
8 Hours |
| |
